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SST is pleased to provide the customer with the most
recent online service options and contact
information available. Our customer service thrives
on providing the highest level of service and
support through our service technicians and
technically trained office staff. SST’s technical
staff is available 24 hours a day, 7 days a week to
support any security monitoring needs.
SST’s customer service department is dedicated to
give the customer 110% all day! Everyday!
SST customer service
number:
1-800-679-4SST
1-949-367-9375
SST customer service
E-mail:
customerservice@sstsun.com
SST monitoring center:
1-877-679-4SST
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VOIP (Voice Over Internet Protocol):
Important information for consumers who are
considering using VOIP services.
With VOIP installed in the home there will be
conflicts with it and the security system. The
communication and reliability of the system is
compromised. The security system will only
communicate with the central station on a 50/50
chance of successful attempts. VOIP internet
connection might have a chance of not working
properly and the alarm system will not be able to
make an emergency call to the monitoring center when
needed. For this reason SST recommends keeping a
dedicated local phone line for the security system.
Check with your local phone providers for prices and
information on basic phone lines.
DSL (Digital Subscriber Lines):
For customers considering installing a DSL line for
the internet in their home and using a security
system, their will need to be a specialized security
filter installed on the security panel so it can
effectively transmit and receive signals from the
monitoring center. There will be a $37.72 (tax
included. Prices subject to change) charge for the
filter itself with a possible $35 trip charge. |
- What is Structured Wiring?
- What is CAT-5E?
- What is RG-6?
- What is Whole House Audio/Video?
- What is Home Automation?
- What is a Home Computer Network?
- What is a Central Vacuum ?
- Why do I need additional CAT-5 cables?
- Why do I need additional RG-6 cables?
- What is Prewire?
Structured Wiring is the key to keeping your house in tune with
technologies such as high speed internet access, telephone
systems, computing, cable TV, home automation and security.
A Structured Wiring System consists of a central point (S.U.N™)
that accepts incoming services and distributes them
throughout the home using high performance cabling and high
quality outlets which are specifically designed to support
devices like computers, audio/video equipment, telephones, security systems,
lighting controls and other devices to enhance your home.
CAT-5E is the phone and data wiring used in a structured
network
- As a telephone wire, Cat-5E allows up to 4 phone
lines per location
- As a Data/Computer wire, Cat-5E can be used for computer
networking.
- All Cat-5E is run in a Homerun Configuration
Quid Shielded RG-6 is an enhanced coaxial cable that amplifies your
television signal strength and provides you with the highest quality picture
when viewing Digital Satellite, Cable, or DVD movies.
Guide:
- 1 RG-6 coaxial is used for normal satellite TV.
- 1 RG-6 coaxial is used for digital cable.
- 2 RG-6 coaxial is used for high definition satellite.
- 1 Rg-6 coaxial is used for video distribution.
If you are planning on doing a combination of cable and satellite, then look
at the guide and add RG-6 to those locations.
Whole house audio/video refers to a centralized audio/video system that distributes sound and video signals throughout the home. With a whole house audio/video system, the only components present in each room are the speakers, TV screens and the wall mounted control keypad or wireless remote. Signals sent through the system will allow you to control your A/V equipment, or a centrally located MP3 server from each room or exterior listening location.
Home automation is the integration of the different systems in your home to function as one unit. Home control systems are typically operated by either
touch screens or keypads. A Home Control system will effectively tie together your indoor and outdoor lighting, audio and video equipment, security system, even your heating and cooling system.
With a Home Automation system, you can press one button and have the lights
brighten, your favorite music come on and the temperature be set at the most
comfortable level. These types of events are called "scenes" and can be
programmed on your remotes to your specific needs. For example, a goodnight
scene that turns off all the lights and arms the security system, or a party
scene that turns on lights and music for entertaining guests.
A Home Computer Network is group of computers and associated devices that are typically setup to share printers, files and a single high-speed Internet connection. It can also be configured to provide a
higher level of security by implementing a set of rules and parental controls to protect your children from
inappropriate online content. In addition, wireless components can be integrated to your home network that will allow you access other
computers, printers, MP3 servers or browse the internet from anywhere in the house, and even the patio.
- You want to add a phone to a new location (I.E Garage,
living room, backyard).
- You want to add a Wall mount phone (I.E approximately 5 ft
from the floor)
- If using satellite and want to order pay per view movies
or special sporting events then you need to plug in a phone
jack into the satellite receiver.
- You need to have a dedicated CAT-5 as a data line for your
computer.
- You want to have a new TV. Location (i.e. garage, kitchen)
- You want a T.V location up high in the corner for future
fitness room or pool table (i.e.approx 18 inches down from the
ceiling in wall)
As technology advances, the internal wiring of your home will become more and
more important. "Prewire" is the term used for running wiring through a home
while it is under construction. Planning for future technologies requires
several different types of wire. In order to design your dream system, we like
to meet with you early on in the building process. We begin our actual wiring
after the HVAC, electrical and plumbing have been roughed-in; just before the
insulation is installed.
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